Privacy Policy

1. Introduction

Welcome to the rpv1 Privacy Policy. This document outlines how rpv1 ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access or use our online betting platform at https://rpv1.cam and any associated mobile applications or services (collectively, the "Platform").

We understand that privacy and data security are critical concerns for online betting users, especially when providing sensitive personal and financial information. rpv1 is committed to transparency in our data handling practices and employs industry-leading security measures to protect your information from unauthorized access, misuse, or disclosure.

By creating an account with rpv1, making deposits, placing bets, or otherwise using our services, you acknowledge that you have read, understood, and agreed to the data collection and processing practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately cease using the rpv1 Platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies, which together form the complete legal framework governing your use of rpv1 services.

2. Data Controller

rpv1 acts as the data controller for all personal information collected through the Platform. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws and regulations.

For all privacy-related inquiries, data access requests, or concerns about how your personal information is handled, please contact our Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy.

3. Information We Collect

rpv1 collects various types of information to provide, maintain, improve, and secure our services. The categories of personal data we collect include:

3.1 Information You Provide Directly

• Account Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued identification (KTP, passport, driver's license), proof of address (utility bills, bank statements), and selfie photos for facial recognition verification (KYC/AML compliance).
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay accounts), payment card details (if applicable), and transaction history.
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, WhatsApp, or in-app messaging, including support tickets, complaints, inquiries, and feedback.
• Marketing Preferences: Your consent to receive promotional communications, newsletters, bonus offers, and other marketing materials from rpv1.

3.2 Information Collected Automatically

• Betting Activity: Records of all bets placed, wagers made, games played, deposits, withdrawals, bonus claims, and account transactions.
• Device Information: IP address, device type, operating system, browser type and version, device identifiers (IMEI, MAC address), mobile network information, and device settings.
• Usage Data: Pages visited, features accessed, time spent on the Platform, click patterns, navigation paths, referral sources, and session duration.
• Location Data: Approximate geographic location derived from your IP address or GPS data (if you grant permission on mobile devices). This helps us verify your eligibility to use our services and comply with regional regulations.
• Cookies & Tracking Technologies: Data collected via cookies, web beacons, pixels, and similar technologies (see Section 9 for details).

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment status, and fraud prevention data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Verification results and fraud risk assessments from third-party KYC/AML compliance providers.
• Affiliate Partners: Referral source information if you accessed rpv1 through an affiliate link or promotional campaign.

4. How We Use Your Information

rpv1 processes your personal data for the following legitimate purposes:

4.1 Service Provision & Account Management

• Create, maintain, and manage your rpv1 account.
• Verify your identity and age to ensure compliance with 21+ age restrictions.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to place bets, play games, and access all Platform features.
• Provide customer support and respond to your inquiries.

4.2 Legal & Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• Enforce our Terms & Conditions and other policies.
• Respond to legal requests, court orders, or regulatory inquiries from government authorities.
• Maintain records as required by applicable gambling and financial regulations.

4.3 Platform Security & Fraud Prevention

• Monitor account activity for suspicious behavior, unauthorized access, or terms violations.
• Implement security measures to protect against hacking, data breaches, and cyberattacks.
• Identify and prevent duplicate accounts, bonus abuse, and collusion.
• Conduct risk assessments and fraud detection analysis.

4.4 Service Improvement & Analytics

• Analyze user behavior and Platform usage to improve functionality, performance, and user experience.
• Develop new features, games, and betting markets based on player preferences.
• Conduct A/B testing and quality assurance testing.
• Generate aggregate statistical reports (anonymized data) for internal business analysis.

4.5 Marketing & Communications (With Your Consent)

• Send promotional offers, bonus notifications, and personalized betting recommendations.
• Deliver newsletters, platform updates, and announcements about new features.
• Conduct surveys and request feedback to improve our services.
• Display targeted advertising based on your betting preferences and activity (you may opt out at any time).

4.6 Responsible Gaming

• Monitor betting patterns to identify signs of problem gambling behavior.
• Enforce deposit limits, loss limits, and self-exclusion requests.
• Provide resources and support for players experiencing gambling-related harm.

5. Data Sharing & Third Parties

rpv1 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers and partners under the following circumstances:

5.1 Service Providers

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process deposits and withdrawals.
• Identity Verification Services: KYC/AML compliance providers to verify your identity and prevent fraud.
• Cloud Hosting & Data Storage: Secure server providers to host the Platform and store encrypted data.
• Customer Support Tools: Live chat software, email service providers, and CRM platforms to deliver support services.
• Analytics & Monitoring: Website analytics tools and security monitoring services to improve Platform performance and detect threats.

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal & Regulatory Authorities

rpv1 may disclose your personal information to law enforcement, regulators, courts, or government agencies when required by law, court order, or regulatory directive, or when necessary to:

• Comply with legal obligations and regulatory requests.
• Protect the rights, property, or safety of rpv1, our users, or the public.
• Prevent, detect, or investigate fraud, money laundering, or criminal activity.
• Enforce our Terms & Conditions and other policies.

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy involving rpv1, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email and/or a prominent notice on the Platform if such a transfer occurs, and the new entity will be bound by the terms of this Privacy Policy.

6. Data Security Measures

rpv1 employs robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using industry-standard 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest.
• Secure Authentication: Passwords are hashed using bcrypt or similar cryptographic algorithms. Two-factor authentication (2FA) is available and recommended for all users.
• Access Controls: Personal data is accessible only to authorized rpv1 employees and contractors who require access to perform their duties, and all access is logged and monitored.
• Firewall Protection: Multi-layered firewalls and intrusion detection systems protect our servers from external attacks.
• Regular Security Audits: Independent third-party security firms conduct periodic penetration testing and vulnerability assessments.
• Data Segregation: Player funds are held in segregated bank accounts separate from operational funds.
• Incident Response Plan: A dedicated security team is on standby to respond to any data breach or security incident immediately.

While we implement industry-leading security measures, no system is entirely immune to cyber threats. You are responsible for maintaining the confidentiality of your account credentials and should immediately report any suspected unauthorized access to our support team.

7. Data Retention Period

rpv1 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data is retained for the duration of your active account and for a minimum of five (5) years following account closure to comply with financial record-keeping requirements and anti-money laundering regulations.
• Transaction Records: Betting history, deposits, withdrawals, and financial transactions are retained for at least seven (7) years as required by Indonesian tax and gaming regulations.
• Identity Verification Documents: KYC/AML documentation is retained for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Marketing Data: If you opt out of marketing communications, your contact information is retained in our suppression list to ensure we do not contact you again.
• Anonymized Data: After the retention period expires, personal data may be anonymized (stripped of all identifying information) and retained indefinitely for statistical analysis and research purposes.

You may request early deletion of your data; however, rpv1 reserves the right to retain certain information as required by law or legitimate business interests (e.g., fraud prevention, dispute resolution).

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction of Processing: You may request that we limit how we use your data under certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing of your data for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: If processing is based on your consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to your request within thirty (30) days and may require identity verification before processing your request.

9. Cookies & Tracking Technologies

rpv1 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve Platform functionality.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic Platform functionality, account authentication, and security. Cannot be disabled.	Session or up to 1 year
Performance Cookies	Collect anonymous usage data to improve Platform performance and identify technical issues.	Up to 2 years
Functional Cookies	Remember your preferences (language, currency, display settings) for a personalized experience.	Up to 1 year
Marketing Cookies	Track your browsing activity to deliver targeted advertising and measure campaign effectiveness. Can be disabled.	Up to 1 year

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair Platform functionality and prevent you from accessing certain features. For more information on managing cookies, visit your browser's help section.

10. International Data Transfers

rpv1 primarily serves players in Indonesia and stores data on secure servers located within Indonesia or in jurisdictions with equivalent data protection standards. In some cases, your personal information may be transferred to, processed, or stored in countries outside Indonesia to utilize cloud hosting services, payment processors, or third-party service providers.

When transferring data internationally, rpv1 ensures that appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities.
• Data processing agreements with third parties that comply with international data protection standards.
• Verification that the recipient country provides adequate data protection laws.

By using the rpv1 Platform, you consent to the international transfer of your data as described in this section.

11. Children's Privacy

rpv1 services are strictly intended for users aged 21 years and older. We do not knowingly collect, process, or retain personal information from individuals under the age of 21. If we become aware that a user is underage, we will immediately suspend or terminate their account and delete all associated personal data.

Parents or guardians who believe their child has provided personal information to rpv1 should contact us immediately using the details in Section 13. We take underage gambling prevention seriously and implement age verification measures during account registration and withdrawal requests.

12. Changes to This Policy

rpv1 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the updated Privacy Policy on the Platform.

We will notify you of material changes via email (to the address registered to your account) or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of the rpv1 Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how rpv1 handles your personal data, please contact our Data Protection Officer:

• Email: [email protected] (display as plain text, not a clickable mailto link)
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 via the rpv1 Platform and mobile app
• WhatsApp Support: Contact details available in your account dashboard

We aim to respond to all privacy-related inquiries within thirty (30) days. For urgent security concerns, please mark your inquiry as "Urgent" in the subject line, and our security team will prioritize your request.

Thank you for trusting rpv1 with your personal information. Your privacy and security are our highest priorities, and we remain committed to protecting your data with the utmost care and transparency.